I try to get all orders shipped within 24 to 48 hours although times may be extended around holidays and weekends.

Canada:

Small Packet Standard Shipping  $6.95 Approx 2 metres of Fabric maximum (pending width and loft of fabric) or patterns or magazine. Envelope can not measure more than 2 cm high. - No tracking Provided

$0.01 - $200.00 Standard Shipping $10.95 Tracking Provided

$200.01 and up - Free Shipping Tracking Provided

Pick Up - Local Pick up please contact with us via email, text, phone or notes on your order to arrange a pick up details.

 *Please note NWT and Yukon are subject to additional shipping charges.*

If you change your mind on what you ordered, I will refund you up to 30 days after your purchase. The product must be in new condition, smoke-free, and contain no pet hair or other flaws. Once I receive and inspect your return, your refund will be issued. 

Please note: I charge a 20% restocking fee on ALL returns. 

Package the product well, and send it to:

The Batik Place

3309 Batik Place

Victoria, BC  V9C 2T5

If you received an item in error, please contact me and I will send you a pre-paid shipping label so you can return it to us easily. I will ship you out the correct item as soon as possible, and I will pay for shipping on any mistakes I make.

I reserve the right to cancel or refund any orders where pricing is incorrectly set on the website. I will notify you if this happens before proceeding. If a pricing error occurs, I will either refund you the difference (overcharge) or send you an invoice for the difference (undercharge).

If you suspect your package is lost or have questions about the status of your order please contact me.  While I cannot be responsible for lost, stolen, late or damaged packages, I will do my best to help where I can.